Eight answers, honestly given.
If yours isn't here, write to hello@maisonflow.ch and a member of the founding team will answer in person — usually within a working day.
Yes. Our Compliance module is built directly against Articles 16–22 (customer due diligence), Article 50 (record-keeping) and Article 69 (reporting). We retain documentation for the statutory five years, exportable in regulator-formatted PDF or JSON.
All boutique data is held in Switzerland (Equinix ZH4, Zurich) with EU-resident replicas in Frankfurt. Customer records never leave the EU/EEA. We are SOC 2 Type II in progress (audit closes Q4 2026) and operate under Swiss FADP. Only your team sees your data — full stop.
We accept twelve maisons per quarter. You receive a personal onboarding with the founder, lifetime price-lock at the Maison tier, and a direct line to engineering. There is no public roadmap; there is a quarterly letter.
Yes — within ninety seconds. The 'Audit Brief' button generates a regulator-ready PDF covering every CDD record, attendance log, cash reconciliation and SOP acknowledgement across whatever date range you specify. We have built this for the regulator we'd want to meet.
We integrate with Cegid Retail, Lightspeed, Cybex and most ERP middleware via REST or SFTP. For bespoke or proprietary stacks, the Atelier tier includes a custom integration sprint, billed at cost.
Two weeks for a single boutique; six for a group of ten. We send a compliance lead to each location for one day of training. Your floor staff are productive on the app within a single shift — we have measured this.
A 30-day pilot with full functionality and no card. Annual plans cancel with 60 days' notice; monthly with 30. We do not believe in lock-in — the data is yours, exportable at any time.
MaisonFlow was founded by Max Harding, formerly Group Compliance Lead at a Geneva-based luxury holding (60 countries, 280 boutiques). Engineering and design are based in Geneva and London.
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